For organizations where resilience has operational consequences
How resilient is your organization, really?
Most organizations have the documentation. The real work is building the capacity to perform when pressure hits. I help leaders understand their current capability, find the gaps that matter, and decide what to fix next.
What I do
Here's how I can help
I'm an independent resilience advisor. I help organizations understand their current resilience capabilities, spot the gaps, and build what's missing.
This isn't about adding more documentation. It's about building the people, processes, and readiness to actually perform when pressure hits.
What engagement looks like
- 01
We start with a short call
15–30 minutes. I listen to what you're dealing with. We figure out if there's a fit.
- 02
If it makes sense, we do the ERA
The Enterprise Resilience Assessment is my proprietary, seven-component diagnostic framework. It gives you a clear, prioritized picture of where capability holds and where it doesn't — in weeks, not quarters. Each component is assessed against a maturity scale (early, developing, established, advanced). That moves the conversation from opinion to evidence.
- 03
You get a prioritized roadmap
Not a 100-page report that sits on a shelf. You get a clear picture of current capability, the gaps that matter most, a practical 30/60/90-day action plan, and a 60-minute debrief walk-through.
- 04
Optional: I help you build what's missing
If you want support implementing the roadmap, I can do that too — training, process design, ongoing advisory support.
Built for utilities, critical infrastructure operators, municipal governments, public-sector emergency management teams, and urban planners.
Plans look good on paper. Pressure reveals what's actually ready.
The method
The Enterprise Resilience Assessment (ERA)
A seven-component, all-hazards diagnostic. Each component is assessed against a maturity scale — early, developing, established, advanced — so you get evidence, not opinion.
- 01
Horizon Scanning
Move intelligence across silos before it loses value.
- 02
Governance & Accountability
Clear ownership and decisions that hold under pressure.
- 03
Culture
Behaviors that surface problems early and adapt.
- 04
Communications
Information that reaches the right people in time.
- 05
Resource Readiness
People, capability, and capacity tested, not assumed.
- 06
Continual Improvement
Lessons that change the next decision, not just the file.
- 07
Metrics
Measure what proves capability, not what proves activity.
Resilience isn't what's written down. It's what your people can do when pressure hits.
About
Hi, I'm Andrew
I've spent 15 years working across planning, emergency management, utilities, and advisory work. I help organizations make intentional decisions that hold up when conditions get tough. Now I run Operational Outcomes Advisory, helping leaders figure out where their resilience holds and where it doesn't.
I've seen what works and what doesn't. I know the difference between resilience and compliance.
Experience
- 2026–Present
Founder & Senior Risk and Resilience Advisor
Operational Outcomes Advisory
- 2021–2025
Senior Manager, Enterprise Resilience Programs
New York Power Authority
- 2012–2021
Senior Recovery Planner
FEMA — National Preparedness Directorate
- 2011
Donor Relations Consultant
World Food Programme (UN WFP)
Education & Credentials
- Master of City and Regional Planning, Cornell University
- BA, Geography & Urban Studies, Temple University
- ABCP (Business Continuity), ARMP (Risk Management), ACRP (Cyber Resilience)
If I'm not the right fit
Honesty before the sale
I'm not the best solution for everything. I've spent years working with vendors and providers across emergency management, utility resilience, and related fields, and I know who does what well.
If your organization doesn't fit what I offer, I'm happy to point you toward providers who are a better match. No referral fees. No pressure. Just honest advice based on 15 years of experience.
Get guidance on finding the right provider →Pricing
Scope first, then a fixed price
Every engagement is different, so I don't use one-size-fits-all pricing. After a short conversation to understand your situation, I'll send a clear scope and a fixed-price quote. No hourly billing. No surprises.
ERA Assessment
Diagnostic engagement
Typically 3–4 weeks
Capability Build
Execution engagement
Typically 8–12 weeks
Ongoing Support
Monthly engagement
Flexible arrangement
Field Notes
Recent writing
May 12, 2026 · 6 min read
From Paper to Performance: Why Documentation Isn't Capability
A binder doesn't run an incident. People do. Here's the gap between what's written and what actually holds under pressure - and how to close it.
Read essay →
April 2, 2026 · 5 min read
Three Questions Every Utility Should Ask Before the Next Storm
Storm season exposes everything you assumed about your resilience program. These three questions surface most of it before the wind picks up.
Read essay →
Ready to talk?
Let's have a 15-minute conversation. No pitch. I'll listen to what you're dealing with, and we'll figure out if there's a fit.
We start with a short call to see if there's a fit — then a clear, scoped engagement.